Shipping Policy

1. What is the estimated delivery time?

Delivery timelines depend on various factors such as product availability, delivery location, warehouse processing time, and courier partner serviceability. The estimated delivery time within India is 3–7 working days. Deliveries to remote or non-metro regions may take longer.

While we make every effort to deliver orders on or before the estimated date, delays may occur due to courier issues, weather conditions, or operational disruptions. If your order is delayed beyond a reasonable period, you may request a cancellation and receive a full refund.

2. How much is the delivery cost / shipping fee?

Shipping charges vary depending on the product, delivery location, and courier partner. Most products on Sahii.in include free shipping unless otherwise mentioned. Please review your order summary before checkout to view the exact shipping charges, if applicable.

3. What are the rules for Cash on Delivery (COD) orders?

For COD orders, an advance payment of ₹150 is required at the time of placing the order. The remaining amount must be paid in cash upon delivery. This advance helps cover partial shipping and verification costs and ensures order authenticity.

4. When will deliveries take place?

Our courier partners deliver orders between 9:00 AM and 6:00 PM on working days. If you are unable to receive the parcel, please ensure that someone (family, friend, neighbor, security guard) is available at the address to accept the shipment on your behalf.

5. What if I am not available to receive the shipment?

Couriers generally attempt delivery 2–3 times. If all attempts fail, the parcel is marked as RTO (Return to Origin) and sent back to us. A reshipping charge will apply if you want the order dispatched again to the same or a new address.

6. How will I be notified about my order?

You will receive timely updates at every stage:

• Order confirmation via Email or WhatsApp
• Tracking number once the order is dispatched
• Live tracking via the “Track Order” page on our website
• Notification when the parcel is out for delivery

We aim to keep you fully informed until your order reaches you safely.

7. How will the packaging look upon delivery?

All items from Sahii Spare Parts are packed in strong, tamper-proof packaging designed to protect delicate components and ensure safe delivery.

8. What should I do if my package shows as delivered but I haven't received it?

If your tracking status shows “Delivered” but you haven’t received the package:

• Check with family members, neighbors, or building security.
• Wait a few hours (sometimes courier status updates prematurely).
• Look around the premises (doorstep, gate, reception desk, guard cabin, etc.).

If still not found, contact our support team within 24 hours of the delivery status update. Claims raised after 24 hours may not be accepted due to courier partner policies.

9. Need Help?

For any questions regarding shipping or tracking, contact us:

WhatsApp / Call: +91 92171 37095
Email: support@sahii.in
Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM